1. What is the Existing Basic Insurance Coverage Amount?
EasyParcel users have the option to purchase extra coverage by Xpresscover on their parcel or proceed with basic insurance coverage originally insured by a courier company. The basic insurance coverage amount by each individual courier company is as shown below:
2. What will be the liability?
EasyParcel provides additional coverage under the Buyer’s Protection Plan, which allows users to upgrade their parcel protection amount from RM200 to a maximum liability of RM50,000 as stated by Xpresscover.
- XpressCover will override Courier company existing liability of RM200 and increase the amount of liability to the full value of a consignment but with the maximum liability of RM50,000 per consignment note. For example, if a parcel worth RM 50,000 is lost/ damaged, Xpresscover will cover that completely, but no more if the parcel is worth more than RM 50,000.
3. How to purchase extra coverage by Xpresscover?
Make your delivery order as usual at the EasyParcel webpage. Xpresscover will then cover the amount of liability of consignment worth more than RM200. If your consignment item is worth more than RM200, you will be able to see a pop up as pictured below:
You’re given the option to proceed with either basic insurance coverage or get fully covered with an additional charge (depending on your item value) by Xpresscover. To purchase the extra coverage, tick on both “I have read this notice…” and “Yes, get me fully covered”.
You will be then directed to this page:
From the above image, you can see that the user has been charged RM5 for the upgraded insurance coverage. Make sure that the check box is checked. Then, click on Checkout to proceed to payment. Print out your air waybill and delivery will proceed as usual.
4. How do I check the coverage status?
Check your coverage information under “All Shipment” or “Order and Invoices” tab. There are 4 statuses that may appear.
Status 1: Draft
This status means the coverage is not activated yet. The shipper/ cargo owner/ declarant has submitted the request but is pending for processing by EasyParcel – Xpresscover/ SkyCover/ AGG/ SureCover/ NationCover’s underwriting team.
Status 2: Approved
This status means the coverage has been activated. The cover note appears for downloading. EasyParcel – Xpresscover/ SkyCover/ AGG/ SureCover/ NationCover has charged to Shipper/ Cargo owner/ Declarant’s EasyParcel account.
Status 3: Refer
This status means the coverage is not activated. EasyParcel – Xpresscover/ SkyCover/ AGG/ SureCover/ NationCover’s underwriting team have requested additional docs, information from shipper/ cargo owner/ declarant; pending replies from them. Feel free to call EasyParcel, Xpresscover/ SkyCover/ AGG/ SureCover/ NationCover support team at +6012 291 5505 (whatsapp), +6012 727 5505 email: firstname.lastname@example.org.
Status 4: Rejected
This status means the coverage has been rejected by EasyParcel – Xpresscover/ SkyCover/ AGG/ SureCover/ NationCover’s underwriting team. No coverage for this declaration.
5. How fast is the claim?
A claim will be processed within 21 days from the date of submission of the relevant documents from sender to XpressCover.
For more information on Buyer’s Protection Plan, kindly proceed to Xpresscover FAQ page.