We know that there might be some unfortunate incident that happen during the delivery process such as parcel lost.

Therefore, we have came out with EasyParcel InsurePlus that will provide an extra insurance coverage with a nett value of RM50 to all EasyParcel users on top of basic insurance provided by courier companies. Users are guaranteed to be reimburse RM50 EasyParcel credit within 14 days no matter the parcel value is more or less. (Details such as parcel invoice, pictures or photographs will be required for the investigation process)

Here’s a simple timeline for the claiming process for lost parcel:

DAY 1 – DAY 14DAY 15 – DAY 30DAY 31 ONWARD
Parcel In Delivery ProcessSubmission Period For RM50 InsurePlus ClaimSubmission CLOSED – Not Eligible For Claim After 30 Days From Collection Date

* Once submitted documents is approved, the credit will be reimburse to your EasyParcel account in 14 days time.

* EasyParcel InsurePlus is only applicable for domestic parcels.


How Can You Report Your Lost Parcel?

You may report and submit the required documents under “All Parcels” > “Parcel Status” tab > look for the order/tracking number > 3 line menu icon on right side > “Parcel Lost”.

Do take note that the EasyParcel InsurePlus 14 days reimbursement will only take place once “Parcel Lost” report is approved.

With this extra coverage, you can now send your parcel with confidence without having to worry about your parcel anymore!

Are you ready to send your parcel?