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We take your feedback seriously in order to provide the best delivery experience to you all. Below is a step by step tutorial how our feedback system works.

Step 1: Log in to your account, go to “Dashboard”>”All Shipments”, then click on “Domestic”.

Step 2: Filter the status and select “Successful Delivered”.

Step 3: Click on the arrow icon beside the order you wish to rate.

Step 4:  You should be able to see a “STAR” icon located at the bottom right corner.  Click on it to rate for the service.

Step 5: Rate courier’s service level by selecting the number of stars.

1 star – Poor
5 stars – Excellent

You may drop us some comments as well.

 

Step 6: DONE!

Thank you for taking your time to participate in our survey!  If you require any assistance please contact us at support@easyparcel.my.